Shipping
Orders for products that are in stock are dispatched within 24 hours of receipt
Delivery times are between 8.00am and 5.00pm Monday to Friday excluding national holidays. We cannot specify an exact time when you will receive your delivery. Our delivery drivers are required to obtain a signature for all deliveries.
All deliveries are attempted once. For those deliveries that are unsuccessful, the order will be returned to our warehouse and you will be contacted by your Account Manager to arrange a second delivery. If after 5 days, you can not be contacted to arrange redelivery and you still wish to your order, you will need to re-order through our website.
When ordering, please state the floor level of your delivery address if it is not at ground level. Please note, we can only deliver to a physical address. Examples of addresses we cannot deliver to include, but are not limited to, PO Boxes, Parcel Lockers and Locked Bags.
There may be unforeseen circumstances where we are unable to meet our next day delivery promise. These include but are not limited to:
- Weather conditions limiting access to delivery areas
- Technical and website related issues
- Transport and/or logistical issues
There may be times where your order will be split and delivered to you in separate deliveries
On some rare occasions your ordered items may be on backorder. This means we don't have enough stock to fulfil your order. These backorder items will be delivered to you at a later date when we restock.
Delivery Cost
A delivery charge of $11.00 in gst applies to all deliveries to Metropolitan Adelaide & SA Riverland.
The delivery fee for non-metropolitan Adelaide, SA Riverland and all oversized orders will vary according to address, size and weight of the order and will be charged as per the rate of our nominated carrier. Contact your Account Manager to obtain the delivery cost of your order.
We reserve the right to vary delivery costs from time to time. Delivery is only available in eligible serviced areas.
For further information on delivery costs or delivery timescales, please contact your Account Manager on 08 8362 7674.